6 Jobs in Norfolk, VA
Metronome is Hiring a Help Desk Support Specialist I Near Norfolk, VA
- Serves as the initial DIO point of contact for troubleshooting hardware and software problems.
- Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Documents incidents using help desk systems or tools.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
- May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
- Fulfills all service level standards for response time and quality.
- Works under the close direction of senior personnel in the functional area.
- Possesses a moderate understanding of general aspects of the job.
- 1 years of experience in a help desk role or similar.
- Knowledge of commonly-used concepts, practices, and procedures within a particular field.
- IAT Level I certified
Job Summary
Full Time
IT Outsourcing & Consulting
$42k-52k (estimate)
02/08/2024
07/03/2024
metronome.net
IRVINE, CA
25 - 50
1987
MATT VAEZI
$5M - $10M
IT Outsourcing & Consulting
Related Companies
The job skills required for Help Desk Support Specialist I include Help Desk, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist I positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist I. You can explore the career advancement for a Help Desk Support Specialist I below and select your interested title to get hiring information.
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